7114 Maynardville Pike Knoxville, TN 37918
p 865.922.4828 f 865.922.3636
Delivery And Pick-Up
If you have any questions about your new furniture, delivery or any other issues, please contact us directly at 865-922-4828
You can pick up your merchandise Monday – Saturday from 9:30am until 6pm, or on Sunday from 1pm until 5pm.
- Come by the front desk and verify the order for pick up.
- Drive to the back of the building to our loading dock.
- Our warehouse crew will happily and carefully, load your merchandise into your vehicle.
- Please inspect your furniture carefully at time of pick-up.
- Sofas & More is not responsible for merchandise that is damaged after it leaves our facility.
If you purchase something available on the floor or in the warehouse, delivery will be scheduled at time of purchase. If your furniture is being custom ordered or backordered, you will be contacted by phone as soon as your merchandise comes in and delivery will be scheduled.
- You will be set up on our Delivery Schedule.
- You will receive a call the day before your delivery and be given a 2-hour time frame of when your furniture will be delivered.
- Our delivery crew will move in and set up your furniture according to your specifications.
- Please inspect your furniture carefully at time of delivery.
If your existing furniture has some life left and needs to be hauled away to make room for when your new purchase arrives, please consider one of these local organizations as great options.
- Knox Area Rescue Ministries – call 865-521-0770 to request a pick-up.
- Habitat for Humanity – call 865-690-4214 to request a pick-up.
Furniture Protection Plans
Why Do You Need It?
If you plan to never use your furniture and store it in a sterile, clean room, you probably don’t need MEGA Product Protection. For everyone else, MEGA Product Protection allows you to enjoy your furniture for years worry-free!
How does it do that? MEGA Product Protection:
- Saves you Money
- Saves you Time
- Charges No Deductibles or Out-of-Pocket Expenses
- Provides Hassle Free Service
- Gives You Peace of Mind
What Makes Us Different?
Jaws & Claws – In an industry first, all pet damage is covered. allows you to enjoy your furtniture for years worry-free!
ZiPS Coverage – With our unique ZiPS coverage, we offer unparalleled coverage for Zippers, Pillow Cores and Seams.
Bumper to Bumper Stain Protection- Two words. ALL STAINS. Absolutely no exceptions.